Refund & Cancellation Policy

Feebook (Digikind Education Private Limited)

Effective Date: 8th June 2025

This Refund & Cancellation Policy outlines the procedures and conditions under which fee payments made through Feebook may be refunded or cancelled.

Feebook acts as a technology facilitator that enables students and parents to pay educational fees online to respective schools, colleges, coaching institutes, and other educational organizations.

1. Scope of Policy

This policy applies to:

• Students and parents using Feebook to make fee payments
• Educational institutions partnered with Feebook
• All transactions processed through Feebook’s integrated payment gateway

2. Cancellations

Once a payment is initiated and successfully processed:

• It cannot be cancelled through Feebook directly
• For any cancellation requests, the concerned institution must be contacted
• Feebook cannot cancel, reverse, or modify payments on behalf of the user

If a duplicate payment or error occurs, refer to the Refund Policy below.

3. Refunds

Refunds will be issued only under the following conditions:

a. Duplicate Payment

If you accidentally pay the same fee more than once for the same student and term/session, a refund request can be initiated.

b. Failed Transactions

If a payment is debited from your account/card but does not get confirmed on the Feebook portal due to a technical error, a reversal will be processed after confirmation from the payment gateway.

c. Excess Amount Paid

If a payment exceeds the actual fee amount due (due to incorrect input or system issues), the excess amount may be refunded, subject to approval by the educational institution.

d. Payment Disputes

In case of disputed or unauthorized transactions, the request will be processed only after proper investigation and documentation.

4. How to Request a Refund

To request a refund, you must:

1. Email your request to refund@feebook.in with the following details:
   • Transaction ID
   • Date & time of transaction
   • Name of student and institution
   • Reason for refund
2. Feebook will coordinate with the institution and payment gateway to verify and process the request.
3. Approved refunds will be credited to the original payment method within 7–14 working days, depending on the payment provider and bank.

5. Important Notes

• All refunds are subject to approval by the respective educational institution
• Feebook does not decide or control fee structures or refund policies of any school or organization
• Any disputes over fee amounts must be resolved directly with the institution
• Convenience or gateway charges (if applicable) may be non-refundable
• Feebook may charge a nominal refund processing fee, if applicable

6. Responsibility Disclaimer

Feebook is a payment facilitation platform. We are not liable for delays, denials, or rejections of refund requests by institutions. We only process refunds after receiving formal approval from the institution concerned.

7. Contact & Support

For any refund-related issues, please contact:

Feebook – Digikind Education Private Limited

Email: refund@feebook.in

Support Hours: Monday to Saturday, 10 AM to 6 PM